Refund policy

Thank you for shopping at Belgravia Class. Because we deal in high-end, premium apparel and luxury textiles, we maintain precise quality and inspection standards. If your purchase does not perfectly complement your wardrobe or fit your expectations, we are here to assist you with a structured, fair return and refund process.

By finalizing a transaction on belgraviaclass.com, you acknowledge and agree to the guidelines detailed below.

1. General Return Conditions

To maintain the pristine condition of our luxury inventory, items submitted for return must comply strictly with the following criteria:

  • The item must be completely unworn, unwashed, unaltered, and free from any scents (such as perfume, cologne, or detergent).

  • The item must be in its original, undamaged packaging, with all original branded hangtags, spare buttons, and security seals fully attached.

  • The return request must be initiated within 14 days from the date the carrier tracking log confirms successful delivery.

🚫 Non-Returnable Items

Due to safety, hygiene, and the bespoke nature of specific luxury goods, we cannot accept returns, exchanges, or offer refunds for:

  • Intimate apparel, swimwear, and bodysuits (if the protective hygiene strip has been removed or tampered with).

  • Custom-made, monogrammed, or personalized tailored items.

  • Clearance, archive sale, or final-sale items.

2. Returns Under Specific Scenarios

When a Customer Receives the Wrong Product

In the rare event that our fulfillment center dispatches a garment variant, size, or color different from your finalized order confirmation:

  • Please email support@belgraviaclass.com within 7 days of delivery.

  • Include your order number and clear photos of the incorrect garment alongside its attached hangtags.

  • Upon immediate verification, we will provide a prepaid return shipping label and ship the correct garment immediately at no additional cost, or issue a full refund.

When a Customer Changes Their Mind (Size or Style Adjustments)

We want your Belgravia Class pieces to fit flawlessly. If you wish to return a item due to a change of mind, style preference, or standard sizing adjustments:

  • You must lodge a return request within 14 days of delivery.

  • The product must fulfill all criteria outlined in our General Return Conditions.

  • Return Shipping Costs: The customer is fully responsible for arranging and paying all return shipping fees, duties, and customs tariffs. Original shipping fees paid at checkout are non-refundable. We strongly advise utilizing a trackable shipping provider with insurance, as we cannot issue refunds for returns lost in transit.

3. Refunds for Lost or Damaged Shipments

If the Product Arrives Damaged

Our garments undergo dual-stage quality checks before boxing. However, if your package arrives physically torn, stained, or damaged by the carrier during transit:

  • Please notify us at support@belgraviaclass.com within 48 hours of carrier drop-off.

  • You must provide clear photos illustrating the damage to the garment as well as the external shipping box.

  • Verified damage claims will be resolved with an immediate complimentary replacement shipment or a 100% full financial refund.

If the Package is Lost in Transit

An order is classified as lost if carrier tracking updates halt entirely for more than 15 consecutive business days, or if the shipping line formally declares the shipment missing.

  • Upon notifying us, we will open an investigation with the carrier. If confirmed lost, we will issue a complete refund or dispatch a new package immediately.

  • Please note: Belgravia Class is not responsible or legally liable for packages marked as "Delivered" by the carrier database but claimed missing or stolen from a doorstep, porch, or mailroom. We strongly encourage shipping to secure locations.

4. Exchanges

To guarantee you secure the alternative size or color before it sells out, we do not process traditional cross-shipping exchanges.

  • The Procedure: If an item fits incorrectly, simply return the unwanted, unworn item for a standard refund following our Change of Mind guidelines, and immediately place a brand-new, independent order for your preferred size or item via our storefront.

5. Refund Processing Timelines

Once your returned parcel arrives at our logistics hub and passes a physical compliance inspection:

  • We will email you to confirm receipt and communicate the approval or rejection of your refund.

  • Approved Claims: The financial refund will be executed immediately and directed to your original payment network (Credit Card or PayPal).

  • Processing Delays: Please allow 5 to 10 business days for your banking corporation or credit card provider to officially post the credit to your financial statement.